Privacy Policy

Welcome to Ailyak Retreat. Your privacy is important to us. This Privacy Policy explains how Ailyak Retreat collects, uses, stores, and protects your personal information when you visit our website, submit an inquiry, or apply for one of our wellness programmes. Ailyak Retreat offers private wellness programmes in Ladakh and provides application and contact forms through its website.

Website

Ailyak Retreat

Information We Collect

When you interact with our website or advertisements, we may collect information including:

• Full name
• Email address
• Phone number
• City and country of residence
• Preferred retreat dates
• General wellness goals and preferences
• Information you voluntarily provide through enquiry or application forms
• Technical information such as IP address, browser type, device information, pages visited, and cookies

We only collect information that is necessary to respond to your enquiry and provide our services.

How We Use Your Information

Your information may be used to:

• Respond to your enquiries
• Process retreat applications
• Schedule consultation calls
• Provide information about our wellness programs
• Improve our website and customer experience
• Send updates, newsletters, or promotional communications if you choose to receive them
• Comply with legal and regulatory requirements

Meta (Facebook & Instagram) Lead Ads

If you submit your information through a Facebook or Instagram lead form, your information is securely received by Ailyak Retreat and used solely for:

• Contacting you regarding your enquiry
• Assessing your suitability for our wellness programs
• Providing retreat details, pricing, and availability
• Scheduling consultations

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information only with trusted service providers who assist us in operating our business, including:

• Email communication providers
• Customer relationship management (CRM) platforms
• Payment processors (where applicable)
• Technology and website service providers

These providers are required to maintain the confidentiality and security of your information.

We may also disclose information if required by applicable law.

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze visitor activity
• Enhance user experience
• Measure advertising effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially reasonable measures, no method of electronic transmission or storage is completely secure.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request information about how your data is processed

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Ailyak Retreat

Website: www.ailyakretreat.com

Email: contact@ailyakretreat.com